Today is Aussie Paul Hlaihel’s (don’t even bother with the pronunciation) last day at Caplansky’s. I realise that I seem to vent and write and discuss the difficult cases and overlook the bright lights on the team so today I doff my cap in Paul’s direction. From his first day with us we all could see he’s something special. And when his family visited from Down Under it gave me tremendous pleasure to let them know how much their son and brother means to us here.
Paul is a pro. He’s great at his job because he cares about it and he imbues his work with his larger than life personality. Paul makes it fun to come to work because you know that as long as he’s there, all will be well. But its more than. He was the life of our staff Christmas party as mc of the Cappie Awards and helped us all laugh at ourselves and each other. He’s one of these people that everyone likes and likes to have around. And he puts a lie to the idea that I’m impossible to work for. Paul and I never had a moment of conflict because he knows when to bear down and hustle and when to dial it back.
Paul doesn’t cut corners or give customers less than his best even when he’s not at his best. We all have bad days and even bad hair days but the pro’s rise above all that. They can smile through the pain. Customers love Paul as do his coworkers. For my part, I let him know that should he ever want to return, there’s always a place for him at Caplansky’s.
Enjoy your summer in Greece, young man. You will be missed over here but we are better for your contribution.
