The computer system that prints orders and processes bills is malfunctioning and we don’t know why. Phantom orders are not being printed and some get printed twice. Can you imagine the difficulty in a busy restaurant? That was our evening last night.
I called Rogers and threatened to switch to Bell. Vishanti called TD and I emailed the network admin. We’re going to abandon the POS system today and go manual until we can install a new software system and get the kinks worked out in the network.
Even with that, Day 3 wasn’t as bad as Saturday morning or as good as Sunday. Its stressful and frustrating but manageable. We appreciate our customers’ patience as we work these kinks out.
