the POS Gods are angry, my friends
The computer system that prints orders and processes bills is malfunctioning and we don’t know why. Phantom orders are not being printed and some get printed twice. Can you imagine the difficulty in a busy restaurant? That was our evening last night.
I called Rogers and threatened to switch to Bell. Vishanti called TD and I emailed the network admin. We’re going to abandon the POS system today and go manual until we can install a new software system and get the kinks worked out in the network.
Even with that, Day 3 wasn’t as bad as Saturday morning or as good as Sunday. Its stressful and frustrating but manageable. We appreciate our customers’ patience as we work these kinks out.
September 9th, 2009 at 2:51 pm
What kind of deli does not have a Reuben? Put more of that tasty meat in your sandwich! The bread looks a little lonely.
September 9th, 2009 at 6:26 pm
That seriously sucks. Technology will get you every time.
September 14th, 2009 at 2:15 pm
A lot of the time weekend POS credit card transactions will not be processed until Monday. My friend – who owns a popular cafe – experiences the same issues with Visa. I’m not sure of the solution, though
September 14th, 2009 at 4:10 pm
Zane..
contact Acanac…half the price and twice the speed and reliability over the aformentioned idiot companies…as for Pauls advice..seems a bit simplistic…like more meat please lol…good luck with the deli I posted a note on my facebook